• DELIVERY METHOD

    100% Self-Paced + Online

  • ASSESSMENT METHOD

    5 Module Quizzes + 1 Final Test

  • TRAINING DURATION

    84 Minutes

BY THE END OF THIS COURSE, YOU WILL BE ABLE TO:

  • Implement the 4 steps needed to prepare for difficult conversations

  • Know the 4 steps needed to conduct difficult conversations

  • Understand a variety of possible reactions and know how to respond to each

Course curriculum

  • Introduction

    • Welcome

    • Download: Dealing with Underperformers Cheat Sheet

  • Module 1: Why Take Action with Underperformers

    • Module 1 Introduction

    • The Job of a Leader

    • The Johari Window

    • Blind Spots

    • It's Not Necessarily Their Fault

    • Is it Nice to Give Underperformance a Pass?

    • Module 1 Quiz

  • Module 2: How to Prepare for Conversations with Underperformers

    • Module 2 Introduction

    • The Star Chart

    • Immaturity

    • Prepare for the Reality Conversation

    • Module 2 Quiz

  • Module 3: How to Conduct a Potentially Difficult Conversation

    • Module 3 Introduction

    • 2 Approaches to Difficult Conversations

    • Reading: Nonverbal Communication

    • 5 Steps to a Successful Conversation

    • Module 3 Quiz

  • Module 4: How to Respond to Their Reactions

    • Module 4 Introduction

    • Cardinal Rules

    • How to Handle Emotions

    • Reading: A Landscape of Feelings

    • Emotional Responses

    • 3 Responses to Watch For

    • Module 4 Quiz

  • Module 5: What to Do After the Conversation with Underperformers

    • Module 5 Introduction

    • Avoiding He Said/She Said

    • Reading: It's a Process!

    • The 'Commits'

    • Module 5 Quiz

  • Wrap-Up

    • In Conclusion

    • Final Test

FAQ

  • How long do I have to complete the course?

    As the courses are self-study, you have an unlimited amount of time to complete each course.

  • Can I email instructors if I have questions or suggestions?

    While the courses are self-study, we encourage students to reach out to us with questions or concerns. Please contact us at [email protected]

  • Can I download, keep and share the downloadable resources?

    Yes! These downloadables include cheat sheets, templates and workbooks that you can keep and share with your coworkers, employees or friends.