Dealing with Under Performers
Prepare for and conduct difficult conversations. Learn a variety of possible reactions of underperformers, and how to respond to them effectively.
Implement the 4 steps needed to prepare for difficult conversations
Know the 4 steps needed to conduct difficult conversations
Understand a variety of possible reactions and know how to respond to each
Welcome
Download: Dealing with Underperformers Cheat Sheet
Module 1 Introduction
The Job of a Leader
The Johari Window
Blind Spots
It's Not Necessarily Their Fault
Is it Nice to Give Underperformance a Pass?
Module 1 Quiz
Module 2 Introduction
The Star Chart
Immaturity
Prepare for the Reality Conversation
Module 2 Quiz
Module 3 Introduction
2 Approaches to Difficult Conversations
Reading: Nonverbal Communication
5 Steps to a Successful Conversation
Module 3 Quiz
Module 4 Introduction
Cardinal Rules
How to Handle Emotions
Reading: A Landscape of Feelings
Emotional Responses
3 Responses to Watch For
Module 4 Quiz
Module 5 Introduction
Avoiding He Said/She Said
Reading: It's a Process!
The 'Commits'
Module 5 Quiz
In Conclusion
Final Test
As the courses are self-study, you have an unlimited amount of time to complete each course.
While the courses are self-study, we encourage students to reach out to us with questions or concerns. Please contact us at [email protected]
Yes! These downloadables include cheat sheets, templates and workbooks that you can keep and share with your coworkers, employees or friends.